Contact Accounts Payable - US
US Supplier Payments - English |
Cummins Supplier Portal – Invoice Process
UNITED STATES
For Accounts Payable enquiries, including account statements, reminders and invoice payments.
- Please do not send invoices to the Customer Service Email ([email protected] or CBS Accounts Payable [email protected] ).
- Please send all invoices to [email protected] and or [email protected]
- You will receive an email confirmation once your invoice has been received. This email will include a reference number called “BUM ID#.” The “BUM ID#” serves as your confirmation that the invoice has been successfully entered into our system.
See the table below.
Type of Purchasing Activity | Invoice Submission ONLY in PDF format | Email all questions ONLY regarding invoice / payments status | Phone Number | Mailing Address |
Operations Direct |
| 1-877-377-4357 Option 1,1 | Cummins Business Services P.O. Box 290909 Nashville, TN 37229-0909 | |
Operations and CSSNA Indirect: PO’s starting with IND (Goods and Services NOT for resale) |
|
| 1-877-377-4357 Option 1,1 | Cummins Business Services P.O. Box 290909 Nashville, TN 37229-0909 |
CSSNA Direct and Indirect: CSSNA PO’s NOT starting with IND |
|
| 1-877-480-6970 Option 2 | Cummins Business Services P.O. Box 290909 Nashville, TN 37229-0909 |
For Credit Notes only:
Credit Notes for Type of Purchasing Activity | For invoices Submitted via EDI | For invoices Submitted via ASN | For pdf invoices submitted via email (Basware) |
Operations Direct | Credit Notes May be sent via email ONLY to [email protected]
| NA | Credit Notes MUST be sent via email ONLY to [email protected]
|
Operations and CSSNA Indirect: PO’s starting with IND (Goods and Services NOT for resale) | NA | Credit Notes May be sent via email ONLY to [email protected] | Credit Notes MUST be sent via email ONLY to [email protected]
|
CSSNA Direct and Indirect: CSSNA PO’s NOT starting with IND | Credit Notes MUST be sent via email ONLY to [email protected] | NA | Credit Notes MUST be sent via email ONLY to [email protected]
|
The CBS Accounts Payable team's call centre hours will be from 6:00 AM to 1:00 PM CST.
Please ensure the following is clearly shown on your invoices:
- Include Invoice / Bill to: Specific Cummins company name
- Include Ship to / Delivery address (If different)
- Complete Remittance Address: As appropriate
- A valid Cummins Purchase Order Number
- Ensure service description or part number match the Purchase Order at line level
There are some restrictions on size and format of email attachments you must adhere to:
- Only PDF invoices will be accepted. All other invoice formats will be rejected. Must have one invoice per PDF format
- Invoices that do not match the way the purchase order is written will be returned to suppliers as unable to process.
Please do not send duplicate requests or copy both emails. Only select one email based on the type of request.
Requests sent to the incorrect or multiple emails will cause a disconnect in routing which may delay or result in no reply
Invoices submitted via EDI (Electronic Data Interchange) / ASN (Ariba Supplier Network)
**Do not email pdf copies of invoices submitted electronically**
Invoice processing time – Processing time may take up to 6 business days. Please submit invoices promptly to ensure timely payment.
Rejected Invoices – If your invoice is rejected, an email notification will be sent to the sender. This email will include the invoice as an attachment, along with the reason for the rejection and the corrective action required. The notification will be sent to the email address from which the invoice was submitted or the one listed in our supplier master data.
**Do not re-submit invoices; instead, address any rejections as instructed from the invoice dispute email. For PO-related issues, contact the relevant buyer**
To aid you in troubleshooting issues or beginning to work with Cummins, please view the Supplier Invoicing Frequently Asked Questions.
Request to Set Up Electronic Funds Transfer (EFT) for Invoice Payments
To streamline our payment process and ensure timely payments, suppliers may request that all future invoice payments be made via Electronic Funds Transfer (EFT). Please contact the customer service team more details.