Objective: Supplier Communication – Rejected/Blocked Ivalua Emails Notification
Audience: Direct Materials Suppliers Distribution List (English & Chinese languages)
Comm Type: email distribution list / Supplier Portal

Proposed Content: 
Subject: Action Required: Ensure You Receive Ivalua Notifications

Dear Supplier,
We are aware that some supplier email systems are currently blocking or bouncing emails sent from Ivalua due to spam or security filters (e.g., “access denied” or spam filtering).
To ensure you continue receiving critical communications—such as sourcing events, notifications, and system messages—we kindly ask you to add the Ivalua email address/domain to your approved (safe sender / allow) list.
All system notifications from the Cummins Supplier Portal will be sent from the email address [email protected].
Please take the following action:
•    Add [email protected] to your email safe senders list / whitelist, and
•    Check with your IT team to ensure emails from this address are not blocked or sent to spam
If your organization uses a centralized IT or security team to manage email filtering, please forward this request to them for support.
Why this is important Missing Ivalua emails may result in:
•    Missed sourcing events or deadlines
•    Delayed communications
•    Reduced visibility into ongoing activities

If you continue experiencing issues receiving Ivalua emails after completing this step, please contact your internal IT team or reach out via your usual support channel.
Thank you for your cooperation and continued partnership.
Best regards,
Cummins Procurement Team

-------------------------------------- Chinese Version -------------------------------------------------

目标：供应商沟通——Ivalua 邮件被拒收/拦截通知
受众：直接物料供应商
沟通类型：邮件分发列表 / 供应商门户

建议内容：
主题：需要采取行动，请确保您能收到 Ivalua 通知
尊敬的供应商：
我们了解到，目前部分供应商的邮件系统因垃圾邮件或安全过滤规则，被拦截或退回由 Ivalua 发送的邮件（例如显示“拒绝访问”或被判定为垃圾邮件而过滤）。
为确保您持续收到关键沟通（例如寻源活动、通知及系统消息），我们诚挚地请您将 Ivalua 的邮件地址/域名添加到贵司的已批准列表（安全发件人 / 允许列表）中。
Cummins 供应商门户的所有系统通知将从邮箱地址 [email protected] 发出。
请采取以下行动：
•    将 [email protected] 添加到贵司邮件的安全发件人列表 / 白名单中；以及
•    请与贵司 IT 团队确认，来自该地址的邮件不会被拦截或被自动归入垃圾邮件
如果贵司由集中式 IT 或安全团队统一管理邮件过滤规则，请将此请求转发给相关团队以获得支持。
如果未能收到 Ivalua 邮件，可能导致：
•    错过寻源活动或截止日期
•    沟通延迟
•    对正在进行的活动可见性降低
如果在完成上述步骤后您仍然无法正常接收 Ivalua 邮件，请联系贵司内部 IT 团队，或通过您常用的支持渠道与我们联系。
感谢您的配合与持续合作。
此致
Cummins 采购团队